Welcome
to the JSPCA Animals’ Shelter Privacy Policy
Our commitment to care
doesn’t stop at our animals. When you
use the services of the JSPCA Animals’ Shelter you trust us with your
information. We care about your personal data and ensuring you are informed
about how we use it.
This Privacy Notice is meant
to help you understand what data we collect, why we collect it and what we do
with it. This is important; we hope you will take time to read it carefully.
Last modified: April 2020
Our
Privacy Policy explains
• What
information we collect and why we collect it.
• How we
use that information.
• The
choices we offer, including how to access and update information.
Information
that we collect
We collect information to
provide the services that you have signed up to and also from time to time to
make you aware of additional services provided by the JSPCA Animals’ Shelter
that you may be interested in.
We collect information in
the following ways:
Information
you give us
Depending on your
interaction with the JSPCA Animals’ Shelter for services such as membership, veterinary,
rehoming services, volunteering, donations etc. we will ask for personal
information such as:
·
Your
contact details, such as your name, address, email address and telephone number
·
Your
date of birth
·
Your
financial information such as bank account details and including for example
confirmation of Income Support entitlement where appropriate
·
Your
communication preferences
·
Information
collected as part of our rehoming services, such as details relating to your
personal circumstances
·
Information
about your pets, such as their behaviour, medical conditions and treatments
·
Your
next of kin details, such as when you are participating in Volunteering
We may also receive your
personal information when you donate to the JSPCA Animals’ Shelter through
third-party services such as Just Giving.
Under data protection law,
certain categories of personal information are recognised as sensitive,
including health information. We do not
normally collect any sensitive personal data from or about you.
When you subscribe to each
different service we will make it clear what personal information you need to
provide. If you are unwilling to supply
the personal information required for us carry out the service you have
selected then we may be unable to process your request.
Before you tell us the
personal information of another person you must obtain that person’s consent to
both the sharing and the use of that personal information under the terms of
this notice.
Information we get
from your use of our services
We collect information about the services
you use, such as when you visit our website or the Animal Shelter premises.
This information may include:
Log Information
When you use our online services or view
content provided by the JSPCA Animal’s Shelter, we automatically collect and
store certain information in server logs. This may include:
·
details of how
you used our service, such as your search queries
·
telephony log
information, such as your phone number
·
Internet
protocol address
·
cookies that
may uniquely identify your browser
Cookies and similar
technologies
We use various technologies
to collect and store information when you visit the JSPCA Animals’ Shelter
website and this may include using cookies or similar technologies to identify
your browser or device.
We also use these
technologies to collect and store information when you interact with services
we offer. We use Google Analytics to
analyse the use of our website.
For more information about
how you can access, manage or delete information that is associated with your JSPCA
Animals’ Shelter record, visit the transparency and choice section of this
policy.
How we
use the information that we collect
The JSPCA Animals’ Shelter
may use your personal information for a variety of purposes, depending upon the
service you have requested or are using. This will normally simply be to do what you
have requested, such as to manage your membership, answer your enquiry, process
your veterinary needs, process your rehoming request, deliver your boarding
service and enable us to recruit staff and volunteers or help us raise funds
for our charitable services.
In addition, where agreed
with you, we may communicate with you to share news about events, special
offers or new services.
In carrying out the above, the
JSPCA Animals’ Shelter processes your personal data in a variety of ways, each
of which may have a different legal basis. We may process your personal data
because:
·
You
have given your consent (e.g. for the provision of marketing correspondence)
·
It
is necessary for the performance of a contract with you (e.g. the purchase of a
membership subscription, use of our boarding service, pet cremations)
·
We
are under a legal obligation to do so (e.g. for equality monitoring or health
& safety purposes)
·
It
is in the public interest and a legitimate interest in the performance of our
official duties (e.g. analysis of data to improve our services)
Information
that we share
Your personal information
will be made available to those members of our staff who need to see it in
order to perform their functions/roles/responsibilities at the JSPCA Animals’
Shelter in respect of the services you have requested or agreed to use.
Your personal information
may be held by us in one or more customer relationship management or CRM
database(s), consolidating details of your dealings with the JSPCA Animals’
Shelter across various services, to ensure we have clear and accurate records
about your use of our services, to better understand your requirements and how
we might provide other services to you.
The JSPCA Animals’ Shelter
will not sell, distribute or exchange your personal information to another
organisation for their own marketing purposes.
For
external processing
We provide personal
information to our affiliates or other trusted businesses or persons to process
it for us, based on our instructions and in compliance with our Privacy Policy
and any other appropriate confidentiality and security measures.
The JSPCA Animals’ Shelter
makes use of expert third party service providers to help it to provide relevant
services, such as expert IT providers helping us with our IT systems, or
professional auditors. Please note that
certain individuals who will see your personal information may not be based
within the JSPCA Animals’ Shelter.
Where thought necessary by the
JSPCA Animals’ Shelter in limited cases, your personal information may also be
shared with other people and organisations outside the JSPCA Animals’ Shelter
to the extent permitted or required by law (for example, to meet legal
obligations on the organisation, or to provide reasonable voluntary cooperation
with relevant police investigations).
Financial
Transactions
If you use our services, buy
something from us or donate to us, we will process your debit or credit card
details. Card payments are processed in
compliance with the payment card industry data security standard (PCI-DSS)
published by the PCI Security Standards Council. Card details are not stored on our website or
databases.
Transparency
and Choice
People have different
privacy concerns. Our goal is to be clear about what information we collect, so
that you can make meaningful choices about how it is used.
We may wish to provide you
with information about new services, including events, training and education courses,
promotions and offers from the JSPCA Animals’ Shelter which may be of interest
to you.
If you tell us that you no
longer wish to receive direct marketing communications from us, we will take
steps to respect your modified direct marketing preferences and will keep a
record of your request so as to avoid contacting you again in the future with
direct marketing content.
You may also set your
browser to block all cookies, including cookies associated with our services or
to indicate when a cookie is being set by us.
Retention
of Information
We will keep your details on
record until we have completely dealt with your request, enquiry, or our
contract with you, and then for a reasonable period afterwards, in accordance
with data protection, other applicable legislation and our retention policy.
In general, we will retain
the personal information that you have provided to us for up to ten years since
your last contact with us, for the purposes of audit, analysis and customer
management, and the defence of legal claims.
Data
Storage
The JSPCA Animals’ Shelter
operations are based in Jersey and we store our data within Jersey and the
European Economic Area (EEA).
Some organisations which may
provide services to us from time to time may transfer personal data outside the
EEA for processing purposes, but we will only allow them to do so if your data
is adequately protected.
Your Data
Protection Rights
When the JSPCA Animals’
Shelter is using your personal information on the basis of your consent, you
have the right to withdraw consent at any time.
You also have the right to ask the JSPCA Animals’ Shelter to stop using
your personal information for direct marketing purposes. Simply contact us and we will amend your
contact preferences.
Presuming these rights are
not overridden by our legal obligations, or where our legitimate interests are
not overridden by your rights and interests as an individual, you have the
following data protection rights:
Right
to be informed
You have the right to be
told how your personal information will be used. This policy document, and shorter summary
statements that may be used on our communications, are intended to be a clear
and transparent description of how your data may be used.
Right
of Access
You can contact us asking what
information we hold on you and to request a copy of that information. Any request received will be processed within
30 days once we are satisfied that you have the rights to see the requested
records and we have successfully confirmed your identity.
Right
of Erasure
From May 2018 you have the
right to be forgotten (i.e. to have your personally identifiable data
deleted). In some instances, a legal
basis will override the right to erasure.
An example of this would be the legal requirement to record financial
transactions for seven years.
Right
of Rectification
If you believe our records
are inaccurate or incomplete you have the right to ask for those records
concerning you to be updated.
Right
to Restrict Processing
In certain situations, you
have the right to ask for processing of your personal data to be restricted
because there is some disagreement about its accuracy or legitimate usage.
Right
to Data Portability
Where we are processing your
personal data under your consent the law allows you to request data portability
from one service provider to another.
Right
to Object
You have an absolute right
to stop the processing of your personal data for direct marketing purposes.
Right
to object to automated decisions
In a situation where a data controller
is using your personal data in a computerised model or algorithm to make
decision that have a legal effect on you, you have the right to object. The JSPCA Animals’ Shelter does not undertake
complex computerised decision-making that produces legal effects.
Changes
to this Privacy Policy
This Privacy Policy may
change from time to time. For example,
we will continue to update it to reflect new legal requirements. We will update the date last modified at the
top of this document whenever we do that.
We encourage you to check
this policy for changes, for example when you revisit our website.
By submitting your personal
information to us, you are indicating that you consent to our use of your
personal information as described in this policy (as amended from time to
time).
Third party links
Our website may contain links to other websites of
interest. These websites should have
their own privacy policies which you should check. We do not accept any responsibility or
liability for their policies whatsoever as we have no control over them.
Complaints
You have a right to contact the
Jersey Office of the Information Commissioner if you feel that your personal
information has not been dealt with appropriately by the JSPCA Animals’ Shelter:
The Office of the
Information Commissioner
2nd Floor
5 Castle Street
St Helier
Jersey
JE2 3BT
Email: enquiries@jerseyoic.org
Contact
us
Your privacy matters to us. If you have any questions, queries or
comments regarding this policy please contact us at:
JSPCA Animals’ Shelter
89 St Saviour’s Road
St Helier
Jersey
JE2 4GJ
Email: dataprotection@jspca.org.je.
